Appliance Doctor DMV LLC operates a customer-care SMS communication program for our appliance repair business. This policy explains how we use SMS, what to expect, how to control your participation, and how we protect your information.
This policy applies to all SMS messages sent by Appliance Doctor DMV LLC to customers who have contacted us through our published business phone number.
Our primary opt-in method is through customer-initiated phone calls. When a customer voluntarily calls our publicly-listed business phone number — published on this website at appliancedoctordmv.com — and our team is unable to answer the call, our system sends a single SMS follow-up to the same phone number the customer used to call us.
This SMS is a direct response to the customer's own inbound call to our business. It is not unsolicited, it is not promotional, and it is sent only to numbers that have just initiated contact with our business.
Customers may also provide explicit SMS consent by submitting a service request through our contact form, where they enter their phone number and check a box agreeing to receive SMS communications related to their service request.
Your consent permits Appliance Doctor DMV LLC to send SMS messages strictly related to your service inquiry, including:
We do not send marketing messages, promotional offers, or any unsolicited content under this program.
Message frequency varies based on the conversation. A typical service inquiry involves 3 to 6 SMS messages per interaction. We do not send recurring or scheduled messages outside the scope of an active service request.
Message and data rates may apply. Standard SMS messaging rates from your mobile carrier may apply to messages sent and received. Appliance Doctor DMV does not charge for SMS communications, but your carrier's standard messaging rates apply based on your individual plan.
You may opt out of SMS communications at any time by replying with any of the following keywords:
Confirmation message
After you reply STOP, you will receive a confirmation: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Once you opt out, you will not receive further SMS messages from us. To resume SMS communications, you may reply START to opt back in.
Reply HELP at any time to receive assistance. You will receive a response with our contact information and instructions on how to reach a human representative.
Our SMS data sharing commitment
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. This information will not be shared with any third parties for marketing reasons.
The phone number you provide and any SMS consent given are kept confidential and used only for the purposes described in this policy. We do not sell, rent, lease, or trade SMS opt-in data or phone numbers under any circumstances.
For complete information about how we collect, use, and protect your data, please review our full Privacy Policy.
If you have questions about our SMS communications, your privacy, or this policy, please contact us:
Appliance Doctor DMV LLC
Email: hello@appliancedoctordmv.com
Phone: (410) 438-8629
Website: appliancedoctordmv.com